We cannot accept any returns or exchanges on any personalized engraved items (products with custom logos and/or designs).
Costs of shipping of the product to the customer are not subject to a refund.
A notice as to rescission or cancellation of an order (purchase) shall be made by sending an e-mail to the following address firstname.lastname@example.org
Return of items and products will be made to the Customer Service department of inperson, using insured registered mail, to one of the following addresses:
All costs of shipping, taxes, insurance, and the like, which costs may be related to the return of such products, will be born in their entirety by the purchaser.
All returns are subject to a 10% restocking fee. This fee will be deducted from the total amount paid
Preparing Your Return
To return a shipped item to inperson, please follow these steps:
inperson is not responsible for merchandise that's not received or not returned in accordance with these terms.
An email will be sent to confirm receipt of your package. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
All returns will be inspected by our Quality Assurance team before we can process a refund.
We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return
Refunds may be subject to a 10% restocking fee.
*All costs of returning items will be incurred by the customer (shipping, taxes, insurance, etc.)
Contact Us to order a replacement item. This ensures you get the item you want.
Return the item using the directions above. Once received we will send you a coupon for your total refund that you can use towards your purchase.